Last Updated: May 31, 2025

At ModaStore Australia, customer satisfaction is our top priority. While we take pride in offering high-quality pharmaceutical products and exceptional service, we understand that issues may occasionally arise. Please review our Refund and Returns Policy below to understand how we handle such situations.

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1. No Returns Policy

Due to the nature of the products we sell (pharmaceuticals), we cannot accept returns once your order has been processed and shipped. This policy ensures product integrity, safety, and compliance with health regulations.

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2. Refunds for Undelivered Orders

We offer refunds or free reshipment under the following conditions:

• Your package is not delivered within 30 business days of shipping confirmation.

• The delivery failure is due to postal service issues or package loss, not customer error.

• You notify us within 35 days of your order date to request a refund or reshipment.

Once verified, we will issue a full refund to your original payment method or arrange a one-time free reshipment.

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3. Incorrect Shipping Information

We are not responsible for orders lost due to:

• Incorrect shipping address provided during checkout

• Failure to collect parcels from post office or customs

• Incomplete or missing contact details

Please double-check your shipping information before confirming your order.

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4. Damaged or Missing Items

If your package arrives damaged or with missing items:

• Contact us within 48 hours of delivery with photos of the parcel and contents.

• We will investigate and resolve the issue promptly with a replacement or refund, depending on the situation.

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5. Order Cancellations

Orders can only be canceled if:

• The request is made within 12 hours of placing the order

• The order has not been processed or shipped

Once an order is packed or dispatched, it cannot be canceled.

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6. Contact Us

For all refund, reshipment, or product issue requests, please reach out to us at:

📧 Email: info@modafinilaustralia.store
📍 Website: https://modastoreaustralia.com

Please include your order number and any supporting documents (screenshots, tracking info, photos) to help us serve you faster.